Welcome !

Refund policy

Please review our sales terms concerning returns and refunds.

The terms and conditions of sale set out your rights and obligations with respect to your purchases, including limitations and exclusions.


Return policy

1 Check if the item(s) is/are eligible for replacement or refund

No product shall be returned to us unless it has been ordered less than 1 month ago via this website and it is:

  • DEAD ON ARRIVAL
  • DEFECTIVE
  • INCORRECT
  • UNSATISFACTORY

2 Download and fill the dedicated form (click here to download the RMA form)

Remember to print and include the Return Merchandise Authorization (RMA) form completed in your package with the returned item(s).


3 Return the product(s) by mail

Send the package with tracking number to the address below :


PIMENTOO LIMITED
5/F
111 SHAU KEI WAN MAIN STREET EAST
HONG KONG


Upon satisfactory return of the product(s), replacement product(s) will be shipped or refund of product(s) price will be made.